Session Policies
Initial One-Question Session Policies
Last Updated: October 4, 2026
These policies govern Initial One-Question Sessions purchased from Insightful Foundation, Inc. (“Insightful”) and form part of the terms of your purchase.
What am I purchasing?
You are purchasing one private session of up to 60 minutes with Elizabeth Rea focused on one primary question or matter.
Related questions and discussion may arise during the session, but the session is intended to remain focused on that primary matter rather than move among unrelated topics.
Sessions are conducted by Zoom or, subject to availability and mutual agreement, in person.
The price is the price displayed and accepted at the time of purchase. This is a one-time purchase. There are no recurring charges or automatic renewals.
What does the session provide?
You are purchasing Elizabeth Rea’s time and work during the session.
Elizabeth does not guarantee that she will perceive any particular information or provide any particular answer, prediction, verification, result, or outcome.
A session that has been provided is not refundable because a particular answer, information, or outcome was not received.
When is payment due?
Payment is due in full at the time of purchase.
Your purchase entitles you to one Initial One-Question Session, subject to these policies.
How long do I have to schedule my session?
You must schedule your session within 90 days of purchase.
If you do not schedule your session within 90 days, the session expires and your payment is forfeited.
The session itself may occur after the 90-day period provided that it was scheduled within 90 days of purchase.
If a session was timely scheduled and is later properly rescheduled under these policies, the rescheduled session may occur after the original 90-day period.
What is the cancellation and rescheduling policy?
You may cancel your session for a full refund or reschedule it by providing at least two business days’ advance notice by email.
A business day means Monday through Friday, excluding U.S. federal holidays.
The deadline is measured from the scheduled start time of your appointment.
For example, if your session is scheduled for Tuesday at 2:00 PM, and neither Monday nor Friday is a U.S. federal holiday, your cancellation or rescheduling request must be received by Friday at 2:00 PM.
Cancellations received with less than two business days’ notice are nonrefundable.
Rescheduling requests received with less than two business days’ notice will not be accepted, and the session and payment will be forfeited.
Cancellation and rescheduling requests must be sent to hello@insightful.foundation.
When will I receive my refund?
When a refund is due under these policies, Insightful will issue the applicable refund to your original payment method.
Insightful controls when the refund is issued but does not control how long a payment processor, bank, card issuer, or other financial institution takes to credit the refund to your account after it has been issued.
What happens if I don't attend my appointment?
If you do not attend your scheduled appointment, the session and payment are forfeited.
What happens if I'm late?
Your session begins and ends at the scheduled times.
If you arrive late, the session will still end at the originally scheduled time. Any time missed because of your late arrival is forfeited and will not be added to the end of the session.
What happens if Insightful needs to cancel?
If Insightful needs to cancel your scheduled session, you may choose to reschedule at no additional charge or receive a full refund.
If you choose a refund, Insightful will issue it to your original payment method. Insightful does not control how long your payment processor, bank, card issuer, or other financial institution takes to credit the refund to your account after it has been issued.
What happens if technology prevents the session?
Online sessions depend on third-party technology that neither you nor Insightful may control.
If a technical problem materially prevents the session from beginning or continuing, both parties will make reasonable efforts to reconnect or continue through another mutually agreeable method.
If the session cannot reasonably proceed, it will be rescheduled at no additional charge.
Is a recording guaranteed?
No.
A recording may be available upon request, but a recording is not guaranteed and is not part of the service being purchased.
Online sessions and recordings rely on third-party technology, including Zoom. Insightful does not control the availability, operation, or performance of Zoom or other third-party technology and therefore cannot guarantee that a recording will be successfully created, stored, or available.
When Insightful records a Zoom session, Zoom notifies participants when recording begins. Insightful’s current practice is to delete the recording from Zoom and retain it through Calendly.
Failure or unavailability of a recording does not entitle you to a refund or replacement session when the session itself was provided.
May I record my session?
You may record your session only with Elizabeth Rea’s prior permission.
Permission to record a session does not grant permission to publish, distribute, broadcast, sell, commercially exploit, or otherwise make the recording available to third parties.
Is the session professional advice?
No.
Services provided by Insightful and Elizabeth Rea are not medical, psychological, legal, financial, investment, tax, or other licensed professional advice and are not a substitute for advice from an appropriately qualified professional.
You remain solely responsible for evaluating information provided during the session and determining whether and how to act upon it, including whether to seek independent professional advice.
Are results guaranteed?
No.
Insightful and Elizabeth Rea make no representation, warranty, promise, or guarantee regarding the accuracy, completeness, applicability, or outcome of information perceived, discussed, or provided during a session.
Past experiences, testimonials, case studies, or examples do not guarantee that you will receive the same or similar results.
What responsibility do I assume?
By purchasing and participating in a session, you acknowledge and agree that you are solely responsible for evaluating the information provided and for every decision, action, or omission you make based on or following the session.
You voluntarily assume all risks associated with your use of, reliance on, or decision not to rely on information provided during the session.
To the fullest extent permitted by applicable law, you release, waive, and discharge Insightful Foundation, Inc., Elizabeth Rea, and their officers, directors, employees, agents, representatives, successors, and assigns from any and all claims, demands, causes of action, liabilities, losses, damages, costs, and expenses arising out of or relating to:
your participation in the session;
information perceived, discussed, or provided during the session;
your use of or reliance on that information;
your decision not to use or rely on that information; or
any decision, action, or omission you make following or in connection with the session,
including claims arising from ordinary negligence, to the fullest extent such claims may lawfully be released.
What damages and liability are excluded or limited?
To the fullest extent permitted by applicable law, Insightful Foundation, Inc. and Elizabeth Rea will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to a session or information provided during a session.
This includes, without limitation, lost profits, lost revenue, lost business opportunities, loss of data, reputational harm, and losses resulting from business, employment, hiring, investment, financial, legal, personal, family, or relationship decisions.
To the fullest extent permitted by applicable law, the total aggregate liability of Insightful Foundation, Inc. and Elizabeth Rea arising out of or relating to an Initial One-Question Session, regardless of the form of action or legal theory asserted, will not exceed the amount you actually paid for that session.
Nothing in these policies excludes, releases, waives, or limits liability that cannot lawfully be excluded, released, waived, or limited.
Is my session confidential?
Insightful treats information shared during private sessions with discretion.
Information may nevertheless be processed or stored by service providers reasonably necessary to schedule, conduct, record, administer, or otherwise provide the session, as described in the Privacy Policy.
Nothing in these policies requires Insightful to keep information confidential when disclosure is required by applicable law, legal process, or court order.
Can I share or publish my session?
Your session and any recording or materials provided to you are for your personal or internal business use.
Unless Insightful gives prior written permission, you may not publicly distribute, publish, broadcast, sell, commercially exploit, reproduce for public distribution, or use a session, recording, or materials to advertise or promote any product, service, person, or organization.
Can I transfer my session?
No.
Your session is personal to you and may not be sold, assigned, gifted, or transferred to another person without Insightful’s prior written permission.
What conduct is required during a session?
Insightful may immediately end or decline to continue a session because of threatening, abusive, harassing, sexually inappropriate, discriminatory, or seriously disruptive behavior.
If a session is ended for such conduct, the session and payment are forfeited and no refund will be issued.
Who may purchase a session?
Initial One-Question Sessions are available only to adults age 18 or older.
Insightful reserves the right to decline a purchase or session where appropriate.
If Insightful declines a paid session before providing the service, the purchaser may choose to reschedule where appropriate and mutually agreed or receive a full refund.
What if part of these policies cannot be enforced?
If any provision of these policies is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will remain in effect.
What law governs these policies?
These policies and purchases governed by them are governed by the laws of the State of California, without regard to conflict-of-laws principles, except where applicable law requires otherwise.
Nothing in these policies eliminates or restricts any right or remedy that cannot lawfully be waived.
What other terms apply?
Your purchase and use of insightful.foundation are also subject to Insightful’s Terms of Use and Privacy Policy.
If you enter into a separate written agreement with Insightful governing the same service and there is a conflict between that agreement and these Session Policies, the separate written agreement controls to the extent of the conflict.
Can these policies change?
Insightful may update these policies from time to time.
The version in effect and presented in connection with your purchase governs that purchase unless you and Insightful subsequently agree otherwise in writing.
Questions?
Insightful Foundation, Inc.
PO Box 29501
San Francisco, CA 94129
hello@insightful.foundation